Shipping and other terms

How do I get free shipping?

We offer free basic shipping for all orders over NZ$100.

How long will it take?

We aim to process your order within the following working day. New Zealand time is GMT + 12 hours so we are often busily working away while most of the world is asleep!  The delivery times are then:

New Zealand: 1-3 working days

Australia: 4 - 10 working days

Most other places: 6 - 10 working days

When shipping cost applies, it will be:

New Zealand - $3.00 one-off cost and $2.00 per item (= $5.00 for first item) unless order is over $100, then it is free

Australia - $6.00 one-off cost and $3.00 per item (= $9.00 for first item) unless order is over $100, then it is free

Everywhere else - $8.00 one-off cost and $5.00 per item (= $13.00 for first item) unless order is over $100, then it is free

Shipping is added to your order automatically when you reach the final stages of checkout.

Can I get it faster?

If you wish you can use the international courier service which will halve the delivery times and provide tracking and signature required on delivery.  If you want to use this option let us know when you check out (in the instructions section) and we will email you about the cost.  As a general indication it is about NZ$27 for Australia and NZ$48 for USA, UK and Europe.

International customs taxes/fees/duties:

If you live outside New Zealand, please be aware that in some cases local customs or import duties/taxes/fees may be charged when your parcel reaches your country. You are responsible for these charges.

Lost/damaged packages:

Please note that in the unlikely event that your order is lost, damaged or stolen and you notify us of a lost or damaged package we will follow up with New Zealand Post and refund you any compensation that they eventually decide to pay.  

Returns and exchanges:

We want you to be satisfied with your purchases from Minnie + Ree. If you are dissatisfied, please email us for the address and return the item within 10 days of delivery, and we will exchange it or refund its purchase price. Sorry, we do not refund shipping costs unless we sent you the wrong item.  

We do not accept returns of any item that is not in its original condition, has been washed, used, or is damaged in any way.  We do not offer a refund on sale items but they can be exchanged for other sizes if available.