Shipping and other terms
Where are Minnie Faux items made?
They're made in New Zealand, usually the Kāpiti Coast or Hawke's Bay.
How do I pay?
Payment is accepted through PayPal.
You don't have to have a PayPal account, you can still pay using a debit or credit card. Look below the big PayPal login and it will be there. Note that we cannot see your card details when you use PayPal.
We also accept online bank payments from NZ Customers.
How do I get free shipping?
We offer free shipping for:
- New Zealand delivery - all orders over NZ$200
- Australian delivery - all orders over NZ$250
- Rest of the world - sorry, look how far away from you we are!
How long will it take?
Delivery times are variable at the moment. NZ Post and courier companies are all still affected by supply chain issues. We will email you a tracking number when we send your parcel. You can track your parcel on their website and contact them if you have any questions about delivery.
When shipping cost applies, how much will it be?
Shipping will be a flat rate of:
- New Zealand XXX
- Australia XXX
- UK/USA/Europe XXX
Shipping is added to your order automatically when you reach the final stages of checkout.
What about international customs taxes/fees/duties?
If you live outside New Zealand, please be aware that in some cases local customs or import duties/taxes/fees may be charged when your parcel reaches your country. You are responsible for these charges and the consequences if they are not paid.
What happens if the package is lost/damaged?
Please note that in the unlikely event that your order is lost, damaged or stolen and you notify us of a lost or damaged package we will follow up with New Zealand Post and refund you any compensation that they eventually decide to pay. You can also follow up with them. We send all parcels tracked so we can both see its progress through the system.
Returns and exchanges:
If you are not happy with your purchases from Minnie Faux, please email us within 7 days of delivery and we will do what we can to fix the problem, which may include returning the item for an exchange. We do not accept returns of any item that is not in its original packaging and condition with its tags attached, has been washed, used, or is damaged in any way. Unless the item was defective in which case we will refund the original price on receipt of the return. We do not offer a refund or exchenge on sale items.
How to care for your Minnie Faux items:
Linen & cotton clothing